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Program Manager: MA Homeowner Assistance Fund

September 3, 2021

The Massachusetts Housing Partnership (MHP) is seeking a seasoned residential mortgage or homeownership counseling professional with loss mitigation experience to oversee the largest program under the new federally-funded Massachusetts Homeowner Assistance Fund (HAF). This $139+ million program will provide mortgage relief and financial assistance to residents of the Commonwealth in order to help them avoid foreclosure. The ideal candidate will utilize their mortgage industry knowledge and program management experience to successfully implement and oversee this critically important program.

MHP is a non-profit, quasi-public organization and a leader in affordable housing finance. We work with communities, developers and borrowers to create innovative policy and financing solutions that provide affordable homes and better lives for the people of Massachusetts. At MHP, we celebrate diversity and are committed to creating an inclusive environment for all employees.

The Program Manager will serve as the lead for the retail component of the HAF program, which will be open to homeowners across Massachusetts who have experienced financial hardship due to the pandemic which has impacted their ability to pay their mortgage and other homeownership-related expenses. Homeowners will be able to apply through a web-based application portal or by working with a homeownership counseling agency. The initial focus of the program is to reinstate mortgages by curing COVID-related mortgage, property tax, insurance and condominium fee delinquencies. To the extent that funding allows, the program may be expanded to include other eligible uses of federal HAF funds.

The Program Manager will be instrumental in successfully launching the retail HAF program. This position will oversee the vendor(s) who are responsible for the following services: establishing the web-based application portal; managing the call center that provides support for applicants; application underwriting and approval; processing payments to loan servicers; reporting and quality control services; and audit review and support. The Program Manager will also oversee the engagement and performance of homeownership counseling agencies who will assist homeowners who have trouble completing the web-based application and will work with homeowners and servicers to restructure loans as appropriate. Ongoing work includes monitoring program and contract performance utilizing key performance indicators, applying federal and state program rules and regulations to ensure quality control and compliance, reporting to key internal and external stakeholders on the program’s performance and impact, and conducting presentations to various audiences. The Program Manager will attend, participate, and facilitate stakeholder and community-related meetings, conferences, webinars, and workshops. An ongoing function will be management of federal reporting requirements. This role will provide direct supervision to one or more HAF-related staff, and maintain responsibility and oversight of the housing counseling component of the HAF program.

This position will report to the Director of Homeownership. MHP’s Homeownership team works with lenders and non-profit partners to administer the ONE Mortgage and ONE+Boston mortgage products for low- and moderate-income first-time homebuyers, and oversees the HomeSafe post-purchase counseling and education program.

Strong consideration will be given to those applicants that apply within the first 14 days.


The position requires knowledge and expertise in residential mortgage lending, including familiarity with foreclosure prevention and other homeownership preservation interventions, as well as relevant program management experience. Additionally, the ideal candidate will have relevant experience managing government contracts, monitoring performance against key performance indicators, building and managing relationships across industry and government, supervising staff, analyzing data, and some familiarity with affordable residential mortgage programs. Bachelor’s degree in Public Administration, Business Administration, or related field, or equivalent experience.

Salary is commensurate with experience. MHP provides a comprehensive benefits package including health, life, dental, and disability insurance, generous paid time off, fully vested employer-matched retirement plan, educational and professional development assistance, family leave, flexible work schedule and a home office benefit. MHP is an Equal Opportunity Employer.

MHP is currently operating a fully remote platform. We are developing plans for a safe post-COVID return to office operation. MHP anticipates being on a hybrid model of office-based and home-based work for the foreseeable future.

To learn more about MHP please visit

To apply, please submit cover letter (required) and resume to Lori Cain, HR Director, at