Information for Homeowners and Servicers

Information for Homeowners

The Massachusetts Homeowner Assistance Fund (Mass HAF) was funded by the American Rescue Plan Act (ARPA) to help Massachusetts homeowners impacted by COVID-19.

The Massachusetts HAF Program was administered by the Massachusetts Housing Partnership (MHP) and the Massachusetts Housing Finance Agency (MassHousing) in collaboration with the Massachusetts Executive Office of Housing and Economic Development (EOHED), and the Massachusetts Division of Banks (the Division).

The program is now closed.

If you submitted an application before July 1, 2023, and you have a question, you can contact the call center or email the program.

Call Center: (833) 270-2953, Monday-Friday, 10:00 a.m.-8:00 p.m. (interpreter services are available).

Email inbox: MassHAF@mhp.net

Additional housing-related resources for homeowners who are having difficulty paying their mortgage

• If your foreclosure is scheduled in the next 7 days, you should reach out to the Massachusetts Division of Banks (DOB) to request assistance in preventing your foreclosure. Click here to find out how to contact the DOB.
• Beginning on July 1, 2023, the state-funded Residential Assistance for Families in Transition (RAFT) program became available to low-income homeowners who are as risk of foreclosure. Eligible homeowners may apply for RAFT through the Emergency Housing Payment Assistance Portal.
• To find a HUD-approved Housing Counseling Agency in Massachusetts, click here.
• To apply for Rental Assistance, click here.
• For information about Utility Assistance, click here.
• For Legal Assistance available in Massachusetts, click here.
• For Language Assistance, click here.

Mental health resources

If you or someone you know is experiencing a mental health crisis and/or suicidal thoughts, please call or text 988, which is the national suicide and crisis number. The 988 Suicide and Crisis Lifeline is available 24 hours a day, 7 days a week. You can also access the chat feature on the website: https://988lifeline.org/contact-the-lifeline/

If you are looking for qualified professionals for mental health assessments and/or mental health referrals, please contact the Massachusetts Behavioral Heath Helpline by calling or texting 833-773-2445 (BHHL). The helpline is available 24 hours a day, 7 days a week. You can also access the chat feature on the website: https://www.masshepline.com/co...

Information for Servicers

Servicer onboarding has closed.

Servicers are encouraged to contact MassHAF@mhp.net and servicercoordination@massmortgagehelp.org for any questions or concerns.